Privacy Policy

Welcome to new.unionjakarta.com. Your privacy is paramount to us. This Privacy Policy outlines how new.unionjakarta.com (“we,” “us,” or “our”) collects, uses, processes, stores, and shares information about you when you visit, use, or interact with our website, services, or related offerings (collectively, the “Service”).

We are deeply committed to protecting your personal data and upholding your privacy rights. This policy is designed to be transparent and provide you with a clear understanding of our data practices. By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Service.

About Us

This website, new.unionjakarta.com, is operated by new.unionjakarta.com (the “Company”). We specialize in providing comprehensive home exterior services, including but not limited to roofing, siding, windows, doors, gutters, painting, landscaping, and outdoor living space design and construction. Our services are tailored to enhance the beauty, functionality, and value of residential properties.

Our Contact Details:
Company Name: new.unionjakarta.com
Website URL: https://new.unionjakarta.com/
Email: [email protected]

1. Definitions

To help you understand this Privacy Policy, we use several key terms:

  • Service: Refers to the new.unionjakarta.com website and any related services, tools, or applications we provide.
  • Personal Data: Any information that relates to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Cookies: Small files stored on your device (computer or mobile device).
  • Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • Third-Party: A natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
  • Consent: Any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information is typically provided directly by you when you interact with our Service. Personal Data may include, but is not limited to:

  • Contact Information:
    • First name and last name
    • Email address
    • Phone number (mobile or landline)
    • Physical address (street address, city, state, postal code) for service requests, site visits, and project evaluations.
  • Project-Specific Information & Preferences:
    • Details about your home exterior project, such as the type of service requested (e.g., roof replacement, siding installation, fence repair, window upgrades, landscaping design, deck construction).
    • Descriptions of existing conditions (e.g., “leaky roof,” “old siding,” “faded paint”).
    • Desired outcomes and aesthetics (e.g., “modern look,” “energy efficiency,” “low maintenance”).
    • Budget ranges or financial expectations for the project.
    • Preferred materials, colors, styles, or specific product preferences.
    • Photos or videos of your current property or examples of desired styles you may upload to help us understand your needs.
    • Measurements or dimensions you might provide regarding your property or project scope.
    • Appointment schedules and communication logs related to consultations or project progress.
  • Billing and Payment Information:
    • While we typically use third-party payment processors, if we were to directly process payments (which is currently not the case for our free consultation/quote service), we might collect billing address and payment card details. However, please note that payment card information is almost always handled securely by PCI-compliant third-party services, and we do not store full payment card numbers on our servers.
  • Communications and Marketing Data:
    • Your preferences in receiving marketing from us and our third parties.
    • Your communication history with us, including emails, chat messages, and phone call recordings (where permitted by law and with prior notification).
  • Feedback and Testimonials:
    • Information you provide when giving feedback on our services or submitting testimonials, which may include your name, project details, and potentially before/after photos with your explicit consent.

2.2. Usage Data

We also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. This Usage Data may include information such as:

  • Your computer’s Internet Protocol (IP) address.
  • Browser type and version.
  • Operating system type and version.
  • The pages of our Service that you visit.
  • The time and date of your visit.
  • The time spent on those pages.
  • Unique device identifiers (if accessing via mobile).
  • Other diagnostic data.
  • Referring/exit pages.

2.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use different types of cookies for various purposes:

  • Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to enable you to use some of its features. Without these cookies, services like login, shopping carts (if applicable), or form submissions cannot be provided.
  • Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality (like remembering your preferences) may become unavailable.
  • Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you. This data helps us improve user experience and troubleshoot issues.
  • Advertising and Targeting Cookies: These cookies are used to make advertising messages more relevant to you and your interests. They perform functions like preventing the same advertisement from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases, selecting advertisements that are based on your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information, please refer to Section 6.

3. How We Use Your Information

We use the collected data for various purposes, primarily driven by the services we offer in the home exterior industry:

  • To Provide and Maintain Our Service: This includes ensuring the website is functioning correctly and delivering the core services you request, such as generating quotes and scheduling consultations.
  • To Fulfill Your Service Requests: Using your contact and project details to understand your needs, prepare detailed quotes, conduct site visits, and ultimately deliver the requested home exterior services.
  • To Personalize Your Experience: Tailoring our website content, service recommendations, and communications based on your expressed preferences and project interests.
  • To Improve Our Service: Analyzing Usage Data and feedback to enhance website functionality, user experience, service offerings, and overall operational efficiency.
  • To Communicate with You: Responding to inquiries, providing customer support, sending service-related updates (e.g., appointment reminders, project status), and delivering promotional materials (with your consent where required).
  • To Process Payments (where applicable): If we offer direct material sales or other paid services directly through the site, this involves processing transactions and sending related notifications.
  • For Marketing and Advertising: Delivering targeted advertisements, newsletters, and promotional offers about our services or promotions we believe may be of interest to you, based on your interactions and provided consent.
  • To Monitor the Usage of Our Service: Tracking patterns and trends to identify areas for improvement, diagnose technical issues, and analyze user engagement.
  • To Detect, Prevent, and Address Technical Issues: Monitoring system performance and identifying potential security vulnerabilities or operational problems.
  • For Legal Compliance and Security: Complying with legal obligations, enforcing our terms and conditions, protecting our rights and property, and preventing fraud or illegal activities.
  • For Internal Record Keeping: Maintaining accurate records of customer interactions, project details, and financial transactions for administrative and auditing purposes.

Legal Bases for Processing (for individuals in regions like the EU/UK under GDPR)

We rely on various legal bases for processing your Personal Data, depending on the specific purpose for which we are using the information:

  • Performance of a Contract: This is our primary basis when we use your data to fulfill a service you have requested, such as providing a quote, scheduling a consultation, or executing a home exterior project.
  • Legitimate Interests: We may process your data when it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Examples include improving our services, marketing activities (where consent is not required), detecting fraud, or ensuring network and information security.
  • Consent: In certain situations, we will ask for your explicit consent before collecting and processing your Personal Data, particularly for certain marketing activities or when uploading specific personal content like project photos. You have the right to withdraw your consent at any time.
  • Legal Obligation: We may process your Personal Data where it is necessary for compliance with a legal or regulatory obligation to which we are subject. This includes compliance with tax laws, responding to lawful requests from public authorities, or adhering to consumer protection regulations.

4. How We Share Your Information

We may share your Personal Data with various third parties under specific circumstances and always with strict regard for your privacy.

  • With Service Providers: We engage third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
    • Hosting providers: For storing website data.
    • CRM (Customer Relationship Management) systems: For managing customer interactions and project details.
    • Email marketing platforms: For sending newsletters and promotional emails (with your consent).
    • Analytics providers: Such as Google Analytics, to track and report website traffic.
    • Payment processing services: For handling secure financial transactions (if applicable).
    • Cloud storage services: For secure storage of documents and project photos.
    • Communication tools: For chat support or virtual meetings.
  • With Business Partners: We may share your information with our business partners (e.g., suppliers of materials, specialized contractors if we are subcontracting a part of a larger project) to offer you certain products, services or promotions. This will only occur if it is necessary for the fulfillment of your project or with your explicit consent.
  • For Business Transfers: If new.unionjakarta.com is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • For Legal Reasons: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This may include:
    • To comply with a legal obligation.
    • To protect and defend the rights or property of new.unionjakarta.com.
    • To prevent or investigate possible wrongdoing in connection with the Service.
    • To protect the personal safety of users of the Service or the public.
    • To protect against legal liability.
  • With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent. For example, if you provide a testimonial or before/after photos of your project, we will seek your specific consent before publicly displaying them.
  • Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including marketing, advertising, research, or other business purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

The security of your data is important to us. We implement a variety of technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit (when communicating between your browser and our servers) and encryption for data at rest where appropriate.
  • Access Controls: Implementing strict access controls, including multi-factor authentication and role-based access, to ensure that only authorized personnel have access to Personal Data.
  • Firewalls and Network Security: Utilizing firewalls and intrusion detection/prevention systems to protect our networks from external threats.
  • Regular Security Audits and Penetration Testing: Conducting periodic assessments to identify and address potential vulnerabilities.
  • Employee Training: Educating our staff on data privacy best practices and security protocols.
  • Physical Security: Protecting our physical infrastructure and data centers (if applicable) where data is stored.
  • Data Minimization: Collecting only the Personal Data that is necessary for the stated purposes.

While we strive to use commercially acceptable means to protect your Personal Data, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your Personal Data. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable laws.

6. Cookies and Other Tracking Technologies

As detailed in Section 2.3, we use cookies and similar technologies to track activity on our Service. This section provides more detail on how you can manage these.

6.1. How We Use Cookies

  • For Operations: Essential cookies are used for the basic functioning of the website (e.g., keeping you logged in, remembering form inputs).
  • For Analytics: We use cookies to collect information about how users interact with our website, such as which pages are most popular, how long users stay on the site, and if they encounter any errors. This helps us understand user behavior and improve our website performance.
  • For Personalization: Cookies help us remember your preferences and settings (e.g., language choice, regional settings, saved project drafts) to provide you with a more personalized experience.
  • For Advertising: We may use cookies to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns. These cookies may be set by us or by third-party advertising partners whom we work with.

6.2. Your Choices Regarding Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

  • Browser Settings: You can manage cookies through your web browser settings. Most browsers allow you to:
    • See what cookies you have and delete them on an individual basis.
    • Block third-party cookies.
    • Block cookies from particular sites.
    • Block all cookies from being set.
    • Delete all cookies when you close your browser.
  • Third-Party Opt-Out Tools: Many third-party advertising networks provide mechanisms to opt out of their targeted advertising.
    • For Google Analytics, you can install the Google Analytics opt-out browser add-on.
    • You can also visit the Network Advertising Initiative (NAI) Opt-Out Page or the Digital Advertising Alliance (DAA) Consumer Choice Page to learn more about opting out of targeted advertising from participating companies.
  • “Do Not Track” Signals: We do not currently respond to “Do Not Track” (DNT) signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. While some websites may offer a DNT option, there is no universally accepted standard for how websites should respond to DNT signals. Therefore, we generally do not alter our data collection and usage practices when we detect a DNT signal from your browser.

Disabling cookies may affect the functionality of our website and your ability to use certain features.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for fulfilling any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

  • The purpose for which we collected the data: For example, contact details for a finished project might be retained longer for warranty or follow-up service purposes.
  • Our contractual obligations: Data necessary to fulfill ongoing service contracts.
  • Legal obligations: Compliance with laws requiring data retention (e.g., tax records, consumer protection laws).
  • Dispute resolution: Data may be retained for the establishment, exercise, or defense of legal claims.
  • Business requirements: Such as analyzing non-personally identifiable website usage data to improve services.
  • Your consent: If we processed data based on your specific consent, we will retain it until you withdraw consent, unless other legal bases apply.

When your Personal Data is no longer required for these purposes, we will either securely delete or anonymize it so that it can no longer be associated with you. In some cases, we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. We are committed to facilitating the exercise of these rights.

8.1. General Data Protection Rights (e.g., for GDPR-covered individuals)

If you are a resident of the European Economic Area (EEA), the UK, or other regions with similar data protection laws, you have the following rights:

  • The Right to Access: You have the right to request copies of your Personal Data. We may charge you a small fee for this service if the request is unfounded or excessive.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your Personal Data, under certain conditions. This is not an absolute right and applies in specific circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected, or you withdraw consent).
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions. This means we would store your data but not perform further processing on it.
  • The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions, particularly if it is processed based on legitimate interests or for direct marketing.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, where technically feasible and provided it does not adversely affect the rights and freedoms of others.
  • The Right to Withdraw Consent: If we are relying on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless it’s necessary for entering into or performing a contract, authorized by law, or based on your explicit consent.
  • The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data infringes data protection laws.

8.2 Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your Personal Data. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

  • Right to Know: You have the right to request that we disclose personal information we collect, use, disclose, and “sell” or “share” about you. You can request:
    • The categories of personal information we collected about you.
    • The categories of sources from which the personal information is collected.
    • The business or commercial purpose for collecting, “selling,” or “sharing” personal information.
    • The categories of third parties to whom we disclose personal information.
    • The specific pieces of personal information we collected about you (also called a data portability request).
    • The categories of personal information that we “sold” or “shared,” and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared.
    • The categories of personal information that we disclosed for a business purpose, and the categories of persons to whom it was disclosed for a business purpose.
  • Right to Delete: You have the right to request that we delete any of your personal information that we collected about you, subject to certain exceptions (e.g., to complete the transaction for which the personal information was collected, to provide a good or service requested by you, or to comply with a legal obligation).
  • Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of the “Sale” or “Sharing” of Personal Information: The CCPA/CPRA defines “sell” broadly to include disclosing or making available personal information to a third party for monetary or other valuable consideration. “Share” means disclosing or making available personal information to a third party for cross-context behavioral advertising. We do not “sell” or “share” personal information for monetary compensation in the traditional sense. However, our use of cookies and tracking technologies for analytics and targeted advertising might be interpreted as a “sale” or “share” under the CCPA/CPRA. You have the right to direct us not to “sell” or “share” your personal information at any time. To exercise this right, please contact us or use any “Do Not Sell/Share My Personal Information” link provided on our website.
  • Right to Limit the Use and Disclosure of Sensitive Personal Information: We do not typically collect “Sensitive Personal Information” as defined by CPRA (e.g., precise geolocation, racial or ethnic origin, religious beliefs, health information) in the regular course of our business. If we were to collect any such data, you would have the right to limit its use and disclosure to only what is necessary to perform the services requested.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices or rates for goods or services, provide a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request while adhering to all applicable privacy laws and within the legally required timeframe. We may need to verify your identity before fully processing your request to protect your privacy and security.

9. International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. For example, if you are located in the EEA/UK and your data is processed by our service providers in the United States, your data will be transferred outside the EEA/UK.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Where we transfer your Personal Data outside of the EEA/UK, we rely on legally recognized transfer mechanisms such as:

  • Standard Contractual Clauses (SCCs): Issued by bodies like the European Commission or the UK Information Commissioner’s Office, these are contractual safeguards signed with our service providers to ensure adequate data protection.
  • Adequacy Decisions: Transfers to countries recognized by the European Commission or UK Government as providing an adequate level of data protection.
  • Your Explicit Consent: In some cases, if no other mechanism is available and appropriate, we may seek your explicit consent for the transfer after informing you of the possible risks.

By using our Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy, in particular countries outside your jurisdiction, and that the privacy laws in those countries may not be as protective as those in your jurisdiction.

10. Children’s Privacy

Our Service is not intended for use by individuals under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

For California residents under the age of 16, specific rights related to the “sale” or “sharing” of their personal information exist under CCPA/CPRA, requiring affirmative authorization. We do not knowingly engage in such activities for minors without explicit consent.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We will notify you via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Effective Date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please do not hesitate to contact us:

By email: [email protected]

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